• Records available through this service are scanned and saved as a .pdf file.  Documents can only be saved as .pdfs.  Patrons can download the free Adobe Acrobat Reader to view the files.
• Records sent via e-mail service cannotbe certified. 
• TSLA will e-mail the record to one e-mail address. 
• If the file size exceeds 10 pages or 15 megabytes, the .pdf file will be placed on a CD and mailed. 
• If it is not feasible to scan the record you are requesting, a print copy will be mailed to you.
• Due to space limitations, digital copies of records will be maintained on TSLA’s server for 30 days.  After 30 days, the digital copies of the records will be deleted from the server.  Once the digital copies of the records have been deleted, they will not be available for e-mail delivery unless another request, along with the required fee, is submitted. 

• CERTIFICATION OF DOCUMENTS

There are situations where a court, insurance company, Social Security Office, nursing home, or genealogical society may require an individual to submit a certified copy of a document. When TSLA certifies a document, the photocopy is marked with a stamp avowing that it is a true and exact copy of a document held at TSLA. The document is signed and dated by a designated TSLA staff member, and an embossed seal is placed over the signature and date.

• If needed, TSLA can certify a copy of a record held in our collection.  There is a fee of $5.00 to certify one copy of the document, in addition to the initial search fee. If you wish for more than one copy of a record to be certified, each additional certification is $5.00.
• If you think certification may be needed, please indicate this when the initial copy order is placed, as we cannot certify after-the-fact any copies that have left our facility.  We cannot certify copies of items that we have not copied ourselves.  If you decide at a later date that you need items certified that you have already received, we will have to charge you for the order a second time and re-copy all the materials.
• TSLA cannot certify electronic copies (scans) of documents.
• If you pay in advance for a record search and certification and the record is not located, neither the search fee nor the certification fee are refundable.  For this reason, when searching for a record that you wish to have certified, TSLA suggests that you use our downloadable forms and pay by credit card.  If you pay by credit card and a record is not located, then you will not be charged the additional $5.00 certification fee.